Contact Us

The following sections explain the standards used for orders and customer support.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

How to reach us

Reach our support team with inquiries about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Contact details

Email: Support@theordinerya.shop
Phone: (320) 471-3667
Postal address: 254 S 7th St, Louisville, Kentucky, 40202, United States